Frequently Asked Questions
How long does delivery take?
Normally next day delivery with DPD within Ireland
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Do you ship abroad?
We currently ship to:
- Republic of Ireland/Northern Ireland
- U.K., France, Belgium, Germany, Czechia
- Luxembourg, Netherlands
- Austria, Denmark, Poland
- Hungary, Lithuania, Slovakia, Slovenia
- Estonia, Italy, Spain
- Sweden, Croatia, Finland and Portugal
- Australia and Canada (up to 4KG)
Please note: Due to widespread shipping and customs disruptions, shipments to the USA have been temporarily suspended until further notice. Sincere apologies for the inconvenience.
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Customs Fees or Duties on Shipments
Please note that some countries may charge customs fees upon arrival into the country. These costs can vary greatly and is at the discretion of the respective customs authority.
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Can I collect my order instead of having it delivered?
Unfortunately, we do not offer in-store or local pick-up options at this time. As an online business, we operate through a delivery-only model and do not offer a collection option. All orders are fulfilled and shipped directly to you via DPD within Ireland.
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Crisps usually have a best before date of up to 3 months from when they’re made. This is mainly because of the oils used in production, which can slowly and naturally affect the flavour over time. The crisps are at their very best when fresh, with full flavour and crunch, and the best before date simply reflects the point where quality is expected to be at its peak.
If you’re ordering for an event or a gift, we always recommend placing your order as close as possible to the date, so you receive the freshest stock available with the longest possible shelf life.
If you have any questions please feel free to get in touch.
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We don’t manufacture the products ourselves or sell to shops - we source them from our trusted suppliers and sell them on.
If you have not purchased directly from us, and bought your crisps from a shop or another retailer, please contact the shop you bought them from, or the manufacturer directly, as they’ll be best placed to assist you.
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I have a complaint/issue with my order
If you have purchased directly from us and are experiencing any issues, please don't hesitate to get in touch with us. We will work with you to resolve the issue, whether that’s through a replacement, refund, or another suitable solution. Our customer service hours are Monday to Saturday, 9am to 6pm. You can reach us via our customer service email info@netcrisps.com.
While you’re welcome to message us on Facebook, Instagram or TikTok, please note that these channels aren’t always monitored as closely - so email is the quickest way to get a reply.
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I have a question about my order
Please contact us by email info@netcrisps.com
Did we miss your question? Drop us a line and we will
get back within 24 hours.
get back within 24 hours.