Frequently Asked Questions
How long does delivery take?
Normally next day delivery with DPD within Ireland
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Do you ship abroad?
We currently ship to:
- Republic of Ireland/Northern Ireland
- U.K., France, Belgium, Germany, Czechia
- Luxembourg, Netherlands
- Austria, Denmark, Poland
- Hungary, Lithuania, Slovakia, Slovenia
- Estonia, Italy, Spain
- Sweden, Croatia, Finland and Portugal
- Canada and Australia
Please note: Due to widespread shipping and customs disruptions, shipments to the USA have been temporarily suspended until further notice. Sincere apologies for the inconvenience.
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Customs Fees or Duties on Shipments
Please note that some countries may charge customs fees upon arrival into the country. These costs can vary greatly and is at the discretion of the respective customs authority.
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How long of a sell-by date is normally on crisps?
Most crisps typically have a sell-by date of up to 3 months from the date they are produced, especially if they contain more natural ingredients and fewer preservatives. The exact date may vary depending on the specific batch, but we always strive to provide a product with a reasonable amount of time to enjoy before the date arrives.
If you are ordering for an event/occasion, or are sending crisps as a gift to someone, we recommend ordering as close as possible to the occasion to ensure we can send the longest possible date. Please don't hesitate to get in contact with us via email info@netcrisps.com if you have any questions.
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Can I collect my order instead of having it delivered?
Unfortunately, we do not offer in-store or local pick-up options at this time. As an online business, we operate through a delivery-only model and do not offer a collection option. All orders are fulfilled and shipped directly to you via DPD within Ireland.
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I have a complaint/issue with my order
If you have purchased from us and are experiencing any issues, please don't hesitate to get in touch with us. We will work with you to resolve the issue, whether that’s through a replacement, refund, or another suitable solution. Our customer service hours are Monday to Saturday, 9am to 6pm. You can reach us via our customer service email info@netcrisps.com.
While you’re welcome to message us on Facebook, Instagram or TikTok, please note that those channels aren’t always monitored as closely - so email is the quickest way to get a reply.
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I have a question about my order
Please contact us by email info@netcrisps.com
Did we miss your question? Drop us a line and we will
get back within 24 hours.
get back within 24 hours.